We ship with DHL Express using a fully tracked expedite service! We chose DHL for its excellent track record, speed of delivery and overall reliability. When your order has been shipped, you will automatically receive an email with a DHL tracking number so you can follow the parcel’s journey all the way to your doorstep.
U.S CUSTOMERS DON'T PAY IMPORT TAX AND DUTY ON GOODS VALUED UP TO $800.
For more info click: http://www.cbp.gov/newsroom/national-media-release/2016-03-11-000000/de-minimis-value-increases-800
AUSTRALIAN customers do not pay import tax/duty on goods under a value of AUD $1000.
EU & OTHER INTERNATIONAL CUSTOMERS
Other international customers including customers from the EUROPEAN UNION (EU), please be advised that for deliveries outside the UK shipments may be subject to import fees and taxes which are due on arrival. These are NOT included in the item price and must be cleared by the customer. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Normally, DHL will issue you with an import invoice. In our experience, the customs processing is pretty straightforward.
If you need any detailed information about these charges please let us know.
SHIPPING CONTACT INFORMATION
Please make sure to leave us your contact phone number for tracking purposes upon placing your order.
RETURNS & EXCHANGES POLICY
If for any reason the item you purchased from us didn't work out, you may return or exchange your item in original, unused condition within 30 days of receiptfor an exchange or refund. Only items returned in original condition can be exchanged or refunded. Customers are responsible for any incurred shipping costs (unless item arrived damaged, defective or it was sent in error). All returns must be approved beforehand. Please email us at firstname.lastname@example.org to request return and further instructions.
THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalised orders (i.e.embossing). Embossing is done by hand using traditional machines, making each item unique.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.
QUESTIONS REGARDING YOUR ORDER?
If you have any questions please do not hesitate to get in touch via email at email@example.com