Refund policy
If for any reason the item you purchased from us didn't work out, you may return or exchange your item in original, unused condition within 30 days of receipt for an exchange or refund. Only items returned in original condition can be exchanged or refunded. Customers are responsible for any incurred shipping costs (unless item arrived damaged, defective or it was sent in error). All returns must be approved beforehand. Please email us at help@lindenisenough.com to request return and further instructions.
THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders (i.e.embossing). Embossing is done by hand using traditional machines, making each item unique.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.
Please kindly note, the warranty does not cover normal wear and tear, natural variations and ageing of the leather (such as natural marks, patina, natural softening of the leather, etc.) or misuse/mistreatment of the item. Our products are made of full grain leather, which is the top layer of the animal's skin. The unique texture and natural imperfections from the animal's life have not been sanded or shaved off. This makes it the most durable type of leather available and means that each bag may differ slightly due to the natural scratches and marks that the animal suffered during life, making every product we craft for you unique.
QUESTIONS REGARDING YOUR ORDER?
If you have any questions please do not hesitate to get in touch via email at help@lindenisenough.com
